PRECETTA
12 months of warranty from receipt
PRECETTA instruments have a 12-month warranty starting on the date the goods are received. Damage caused by the user is not covered by the warranty.
Warranty period
12 months from the date of receipt of the goods. Keep your order details and receipt date with the instrument records.
Exclusion
Damage caused by the user is outside the warranty. Describe the issue and operating conditions so the request can be reviewed.
How to request warranty support
Email support@precetta.com with the PRECETTA model, serial number if available, order reference, date of receipt, a description of the fault and useful photos or error messages. Please do not send passwords or sensitive personal data.
What happens next
The information is reviewed to identify the issue and the applicable next steps. Contact technical support before arranging shipment or repair. Any proposal for work outside the warranty will be discussed separately.
Shipping for warranty service
The customer pays the shipping cost to send the instrument to our company for warranty service and the shipping cost to return it to the customer. Contact technical support for the return address and shipping arrangements before dispatch.
Inspection and protective packing
Before shipment, we inspect the product and prepare protective packaging appropriate to the instrument. Products are dispatched after this check identifies no issue.
Damage on arrival
If you notice breakage or damage when the goods arrive, contact PRECETTA and the carrier promptly. Keep the packaging and take photographs of the carton and the affected product. We will assist with the information needed to pursue a transport damage claim with the carrier.